Terms & Conditions

Payment options

  • Stripe (preferred)
  • Paypal
  • BACS payment paid into our bank – account details are provided with order

VAT

We include VAT on our products and delivery charges to all EU VAT countries. Our VAT number is 232 8490 07. You may generate an invoice which displays VAT from your My Account page.

Postal Service

Our parcels are sent with Royal Mail. This service takes 2-3 days from dispatch from our warehouse (not from time of order). If your order is placed before Midday then it will be dispatched on the same day , if it is after this it will be sent the following working day. The 2-3 days given by Royal Mail is an aim and not a guaranteed delivery time. Over the Christmas period parcels may take longer than the stated delivery time due to Royal Mail backlog.

We cannot pass individual delivery messages/requests onto Royal Mail relating to your parcel delivery.

Orders will be dispatched Monday – Friday only.

Our Customer Service Team are available weekdays UK time 9.30am-2.30pm by e-mail at sales@runmummyrun.co.uk or by phone on 07563 175338.