How to return
Please read our returns policy below to ensure your return is eligible and then follow these steps to apply for your refund:
- Go to Orders (which can also be found under ‘My Account’)
- Find the order you would like to return and click the ‘View’ button
- Find the item you wish to return and click the ‘Ask for a refund’ button
- Complete our online returns form in full.
- Once authorised you will receive an email detailing your return details. If you haven’t received this within 24 hours (Monday to Friday excluding UK Bank Holidays), please check your spam folder.
- Securely package up your order with your returns paperwork inside. We suggest that you post your order using a trackable service and we are unable to accept responsibility for any parcels that do not reach us.
- Once received by our Returns Team your refund will be issued within 14 days
We are happy to offer a refund within 28 days of dispatch of your order. You must complete our online Returns form within 14 days from the dispatch date, you then have up to 14 days to return the item(s). Please note that as per our Terms and Conditions we do not offer exchanges.
The item(s) must be unused with labels and packaging intact. When you return you must cover the shipping charges. As soon as we receive them, we will issue your refund, back to you original payment method, however you will not be reimbursed for the original shipping charges.
Where you are returning an item(s) that is part of a larger order, we will refund for the item minus any increased postage costs that you would have incurred had you not originally ordered the returned item (i.e if you qualified for free postage by ordering this item but then you return it and it takes you below the free postage rate, postage would be deducted from your refund).
We do not take responsibility for any goods lost during the return shipping, this would need to be taken up with the shipping provider. We strongly advise you send any returns using a tracked service. When returning an item please ensure the correct postage amount is paid, any costs incurred by ourselves due to insufficient postage on a return will automatically be deducted from any refund.
Gift Vouchers, Virtual Racing entries and downloadable products are not applicable for a refund.
Return postage is paid for by the customer unless specifically agreed with us in advance.
Any returns received after our specified return date will be refunded via Gift Voucher only.