Returns Policy

ONLINE PURCHASES

We are happy to offer a refund within 28 days of dispatch of your order. You must inform us within 14 days from the dispatch date that you wish to return, you then have up to 14 days to return the item(s). Please note that as per our Terms and Conditions we do not offer exchanges.

The item(s) have to be unused with labels and packaging intact. When you return you must cover the shipping charges. As soon as we receive them, we will issue your refund, back to your original payment method. If you paid via Gift Voucher your refund will be issued back to the relevant Gift Voucher code up to the original Gift Voucher amount, any amount over the original Gift Voucher will then be issued back to your secondary payment method.

Where you are returning an item(s) that is part of a larger order, we will refund for the item minus any increased postage costs that you would have incurred had you not originally ordered the returned item (i.e if you qualified for free postage by ordering this item but then you return it and it takes you below the free postage rate, postage would be deducted from your refund).

We do not take responsibility for any goods lost during the return shipping, this would need to be taken up with the shipping provider. We strongly advise you send any returns using a tracked service. When returning an item please ensure the correct postage amount is paid, any costs incurred by ourselves due to insufficient postage on a return will automatically be deducted from any refund.

Gift Vouchers, Virtual Racing entries and downloadable products are not applicable for a refund.

How to Return

Please go to our ‘Apply for a Refund’ page for a full explanation

EVENT PURCHASES

We are happy to offer a refund to a Run Mummy Run Gift Voucher within 14 days of purchase. You must inform us within 7 days from the purchase date that you wish to return, you then have up to 7 days to return the item(s). Please note that as per our Terms and Conditions we do not offer exchanges.

The item(s) have to be unused with labels and packaging intact. When you return you must cover the shipping charges. As soon as we receive them, we will issue your refund via a Run Mummy Run Gift Voucher.

We do not take responsibility for any goods lost during the return shipping, this would need to be taken up with the shipping provider. We strongly advise you send any returns using a tracked service. When returning an item please ensure the correct postage amount is paid, any costs incurred by ourselves due to insufficient postage on a return will automatically be deducted from any refund.

To start your return please forward your email receipt to [email protected] with details of the item(s) you wish to return.

This does not affect your statutory rights.