We are happy to exchange or offer a full refund within 14 days of you receiving your order. The item(s) have to be unused with labels and packaging intact. When you return or exchange, you must cover the shipping charges. As soon as we receive them, we will exchange your item or give you a full refund, depending on your wish, however you will not be reimbursed for the original shipping charges.
We do not take responsibility for any goods lost during the return shipping, this would need to be taken up with the shipping provider. We strongly advise you send any returns via Royal Mail’s signed for delivery service.
How to Return or Exchange
Please ensure you contact us first at email@example.com and state the following:
- Your order number
- Which item you wish to return
- The reason for the return (it helps us to improve)
We will then arrange the next steps depending on your wish. If you do not contact us before returning the item, you run the risk of not receiving your refund or exchange. We do not take responsibility for any lost packages you have sent to us.